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Frequently Asked Questions
How do I order a home study course ?Take a minute and TAKE OUR TOUR. This will give you an idea of what to expect and how ordering online works. It's simple!! Select the course of interest from the course library and select one of the following versions: Back to TopHow can I access previous courses completed?When you first registered, you were asked for your name and home phone number. These are necessary to re-access your account online. You will be able to see courses previously ordered and any orders not satisfactorily completed. You can continue a course or retake your examination in this area. Use the "Account Login" hyperlink on the home page or on the side or bottom navigation bar. All ordered courses will be available via this method until they are completed and show a passing grade. Back to TopWhat if I get disconnected while ordering or taking a course?First go to "Account Login" on our home page to see if your order was processed. If you do not see your current order then go to the medical or dental course library and re-order. If you were in the middle of taking a course and got disconnected, go to the "Account Login" link on the homepage. Here you will be able to continue to take your online course or download an ordered course. You will be able to re-access your courses until you receive a passing grade and the course current status shows the word "pass". Back to TopWhat if I've completed and passed an online course but haven't received my certificate?You can now print your own certificate via the "Account Log-In" link. Just log into your account using your name and phone number. Next to the course certificate needed, select the print button. If you do not have a printer, please contact us via e-mail hss@homestudysolutions.com or by phone 1-877-547-8933 and we'll gladly resend your certificates by standard mail or email. Occasionally certificates are categorized as 'spam' by Internet providers when being sent via email since our server sends so many certificates out at one time. For AOL users, please check your spam folder and drag and drop the message into your inbox. You may also wish to add our address to your address book (hss@homestudysolutions.com) to avoid this problem. Back to TopWho should I contact if I have a technical problem or question?You can call us toll free at 1-877-547-8933. Our customer service representatives are available 8am to 5pm eastern standard time. After hours you may leave a message with a return daytime phone number and we will return your call. Or you may e-mail us at hss@homestudysolutions.com and we will reply within 12 business hours. Back to TopHow often do you add new courses?Add our website to your favorite places and check back with us for new courses each month. Home Study Solutions adds 2-5 new courses each year and continues to strive for new and interesting topics. Please e-mail us with your ideas and future topic suggestions. Back to TopWho do I approach if I am interesting in writing for Home Study Solutions?HSS is constantly looking for new educational writers and ideas for new courses. If you would like to join our staff or offer a course through HSS, please contact our Director of Curriculum or send your curriculum vitae to: hss@homestudysolutions.com. Back to TopWhat is your refund policy?Satisfaction is guaranteed. A full refund (less any shipping and handling) will be given if all course materials are returned unused within 30 days. Back to TopWhat is CE Broker?CE Broker, underwritten by the Florida Department of Health, is an online system that facilitates the renewal of Dental and Dental Hygiene licenses. All Florida State approved continuing education (CE) providers, such as Home Study Solutions, are required to submit CE credits for Florida licensees. Home Study Solutions will submit your course credits to CE Broker within 30 days of successful course completion.* While a subscription to CE Broker (www.cebroker.com ) is optional for licensees, subscribing to CE Broker offers a number of benefits, including the ability to check the status of CE requirements and it means automatic exemption from manual CE audit of your credits. *Florida licensees only Back to Top
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